Privacy Statement

AGH Counselling Service is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

Data Collection and Use

We collect personal information only when necessary to provide our counselling services, process bookings, and communicate with you. This may include your name, email address, phone number, and relevant health information shared during counselling sessions. All information is collected with your explicit consent and used solely for the purposes you have agreed to.

Privacy and Confidentiality

Your privacy is paramount. All personal information and details shared during counselling sessions are kept strictly confidential in accordance with professional counselling standards and relevant data protection regulations. Information is stored securely and accessed only by authorized personnel involved in your care.

Anonymised Notes and Supervision

Clinical notes are maintained to ensure continuity and quality of care. These notes may be discussed in anonymised form during professional supervision to support best practice and ongoing professional development. Your identity is protected through anonymisation, and supervision discussions remain confidential within the professional context.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is retained only for as long as necessary to provide services and meet legal obligations.

Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal and professional obligations. You may also withdraw consent for data processing at any time.

Contact Us

If you have any questions about our privacy practices, concerns about how your data is being handled, or wish to lodge a complaint, please contact us at agh.counsellingservices@gmail.com.